Our Commitments to you

We have listened to the views of our members to develop principles by which we provide services.

We have also tried to learn from other organisations that have a reputation for providing good service - we want to make doing business with us a good experience.

We are accessible

Our main office working hours are from 9am to 5pm, Monday to Thursday, 9am to 4pm Friday.

Information on our Products and Services are available on our web site at aps.org.uk.

Access to APS directories is available in the Clients area of the web site.

We are knowledgeable and authoritative

We will always try to make sure that our staff are well informed, reliable and confident, and that the information they give you is up to date.

We are accountable

Our staff will give their names on the phone and in all letters and email messages.

We are fair and inclusive

We will always try to treat you fairly and consistently.

 We recognise that we have a wide range of stakeholders with varying needs and will use our best endeavours  to make sure that nothing stands in the way of everyone receiving the same good service.

We are polite, sensitive and respectful

We want to fully understand your needs.

Our staff will behave in a polite and professional way and respect your rights. In return we expect our staff to be treated properly.