Making complaints or commendations

We welcome your feedback, whether as a complaint or as a commendation.

We use this information to improve how APS works..

We want to hear from you to find out how you feel about the work we do.

This helps us to understand your needs and cater for you in the best  way possible.


You can contact us:

To contact us directly by phone, please use the following numbers:

General Enquiries:                     08456 121 290

Enquiries (non-UK calls):            0044 (0)131 3469 020

To contact us by email please use:

info@aps.org.uk.

To contact us directly by fax please use the following numbers: 

General enquiries:                      08456 121 291
Enquiries (non-UK):                   0044 (0)131 3469 029    

To write to us use:

APS
Stanhope House
12 Stanhope Place
Edinburgh EH12 5HH

We use this information to see how we are performing against our Customer Charter. It also allows us to share good practice and, if necessary, change our policies or processes to improve the way we work.


If you have any ideas or suggestions about improving our complaints procedure, you can email us at

info@aps.org.uk


or get in touch using the contact details above.